Creating a good physical environment for patients is a challenge for the NHS, with its wide variety of building styles and ages. However, even small changes can have a positive effect for both patients and staff.
So says specialist in nurse call and patient communication equipment, Wandsworth Group, which here outlines the impact that the latest such technology can have on optimising the patient and staff experience, and explains the importance of nurse call systems being flexible enough in design to be expanded and adapted to changing needs.
While perhaps a decade ago the ‘quality’ of the patient experience within the NHS may have been seen by many healthcare providers almost as a secondary consideration to the requirements for effective and safe treatment, recent pressures from government and regulatory bodies such as the Care Quality Commission, and ever higher expectations of campaigning groups such as The Patients’ Association and indeed among patients and their families, have seen the importance of the patient experience move up the agenda.
Demonstrating the importance being placed on the patient experience, the Department of Health 2010 health white paper, ‘Equity and excellence: liberating the NHS’,1 outlines plans to make patient experience a measurable outcome of care.
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