APCOA PARKING – with some 1.3 million parking spaces in over 7,500 locations, 4,900 employees and 150 million parking permits sold each year. APCOA PARKING is Europe’s market leader and your trusted partner for a profitable business.
With our heritage firmly rooted in car park management, we have the experience, skills and resources; we are the ideal choice for clients wishing to outsource car park management services.
APCOA PARKING UK is part of APCOA PARKING Group, the leading car park services provider spread across Europe. This profile signifies the level of resources available to us for implementing solutions for our clients. APCOA PARKING is the leading supplier of car park and related services in the UK, with 110 contracts spread across the UK in a multitude of sectors. We have earned our position as the leading innovator in the industry, leading in the implementation of bespoke solutions such as pre-booking, auto pay and late pay.
We have an ever expanding portfolio of contracts to provide parking services, of which many are Healthcare contracts. We offer a range of services to our NHS clients including car park management, permit administration, security and manned guarding, managing helicopter transfer, CCTV operations, and travel services. Our market share is consistently growing with new contracts, including Ealing Hospital and Luton & Dunstable NHS Trust added to our portfolio over the last year.
We also have considerable experience of managing security operations within the hospital environment; within the last 3 years, APCOA PARKING began providing a comprehensive manned guarding and security operation to our NHS clients which includes 24/7 CCTV observation and security.
Customer Service is a key element of our service portfolio; we invest in the training of our frontline staff members at induction and through refresher training to ensure that they are able to fulfil an ambassadorial role for our clients. To successfully perform a highly sensitive role that requires constant customer interaction, our staff members are trained to adopt the mantle of an ambassador of the client serving in a fair yet cooperative manner in dealing with members of the public, patients and staff.
APCOA is Investors in People Gold standard bearer, and believe in developing our employees’ skills and learning for their own as well as the client’s benefit. As investors in People Gold standard employer, the continued development of all our employees is a key priority for us.
Present at several NHS locations within the UK, our success is based upon always focusing on the patient, staff and visitor experience in all of our activities thereby meeting and regularly exceeding the expectations of our clients.
APCOA PARKING is the only full services provider to comprehensively understand and have the ability to deliver to the specific requirements of the UK Healthcare Sector.
