The Micad HelpDesk software application is an entirely web-based maintenance management system which the company says is ‘easy to use, and straightforward to implement’, and provides ‘significant efficiency gains’ through using the latest technology.
Micad’s HelpDesk software is already used by over 30 NHS Trusts. The company says the automatic integration with the IPR software ‘enables new levels of interoperability previously not engineered or available in the traditional FM marketplace’. The HelpDesk takes advantage of many key features within other IPR modules; for example, work planners can now see a complete CAD drawing of the internal work area, with the exact job location highlighted. This feature is available at the time of allocating a job, together with any room data held in the IPR; including asbestos information for all the surrounding areas – making for efficient, safe working practices.
Micad says: “The HelpDesk provides excellent levels of communication by utilising mobile phone technology ‘apps’ and emails for directly employed and contracted labour resources. Many client organisations reduce their reliance on a manned telephone support centre to receive job requests by using the ‘Client Web Portal’. With this, job requests can be created by the caller, and routed directly to the work planners. Off-site contractors benefit from their own ‘web portal’, where details of pending, current, planned, and historical instructions are published, accepted, and signed off.
According to Micad, ‘typically, maintenance and helpdesk software applications take many months, and sometimes years, to implement, configure, and roll out’. However the simplicity of the Micad HelpDesk reportedly ‘changes all this’. The company said: “Existing clients can confirm that this product can be implemented in weeks.” Micad’s Hosting solution delivers this application, and provides ‘a market-leading’ service for online support maintenance and upgrades directly to all system users.
Micad HelpDesk software components include:
• Call logging.
• Job allocation.
• Jobs pending.
• Planned Preventative Maintenance (PPM).
• Assets.
• Purchase order.
• Stock control.
• Web portals – clients and contractors.
• Android and Apple ‘app’ mobile connectivity between system and direct labour resource.
Meanwhile, Micad HelpDesk software features and benefits include:
• The integration with the IPR space database ensures a fast start-up time
• Software functionality ensures minimal training requirements
• Integration with IPR asbestos database
• Live display of IPR drawings and room data
• As a web-based solution, the product is ‘easy to deploy’, with no special software required on client PCs.
• The software is hosted and serviced with all other IPR modules.
• Mobile PDA connectivity.
• Fixed price data load for Assets and PPMs.
Micad says the new Soft Services Scheduler takes the Micad HelpDesk ‘beyond day-to-day building maintenance’, and enables users to request soft FM jobs remotely. Tasks appear in a calendar for planning purposes, and a simple allocation screen allows supervisors to manage their workforce efficiently. This module can be used ‘for a multitude of tasks’ by different departments.
Typical soft services include:
• Catering.
• Security.
• Transport.
• Deliveries.
• Portering.
• Grounds and Gardens.
• Hotel services.
• Cleaning tasks
For more information contact
Micad
Tel: 0161 927 9573
Email: info@micad.co.uk
