NHS Lanarkshire has recently built on its long-term partnership with Multitone Electronics by upgrading the critical messaging system the critical communications specialist supplied in 2001 at the University Hospital Hairmyres in East Kilbride.
Scotland’s third largest health authority, NHS Lanarkshire serves one of the country’s largest elderly populations. Multitone initially installed a critical messaging system when the hospital opened at the start of the millennium, subsequently upgraded the original system to its new i-Message software platform in 2015, when the hospital needed to undertake further work to integrate unsupported servers into its critical communications framework.
Multitone has worked with the NHS since the 1950s, when it – as it puts it – ‘pioneered with pagers throughout the health service’. In recent years it claims to have been ‘at the forefront of new technology solutions’ such as i-Message, which is available as a cloud service, both on-premises or as a hybrid of both systems.
Multitone explained: “The new tailored solution comprises delivery of a new version of the software and hardware, ensuring the hospital has an even more robust system; it is supported by Microsoft with self-healing NDB (Network Database) Clustering. This powerful technology safeguards the hospital in a number of ways. The clustering approach includes 360° monitoring and anomaly detection, alerting system managers to potential problems. The self-healing capability will further result in the seamless achievement of 99.9% availability.”
John Melville, Multitone’s major account manager, said: “Multitone Electronics has been working with the NHS Lanarkshire University Hospital Hairmyres as partners in critical wireless messaging for over 20 years. We are delighted with the renewed confidence shown by the authority in continuing to work with us to improve the hospital’s critical communications using smart technology to provide safe, high-quality, and patient-centred care.”