NHS & FM commercial advisor James Saunders examines common pitfalls in NHS outsourcing relationships and offers practical recommendations to avoid them.
"It's appalling that the private sector is profiteering from the NHS. We could do it cheaper and better ourselves!"
"The NHS should focus on patient care and recognise the private sector can provide FM services better and cheaper. Nothing wrong with making a profit."
These statements are not a million miles from things I hear regularly, on both sides of the table. The outsourcing debate in NHS FM tends to be binary: outsourcing is terrible, and in-house is good. Or vice versa.
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