Avensys UK Ltd

Since 2007, Avensys has been a key player in the UK biomedical equipment market, providing device sales, repair, maintenance and training. Avensys has been part of the Fresenius Group since 2018 and, in 2025, became part of Fresenius Health Services, supporting healthcare providers with medical technology and technical infrastructure services across the UK and Europe. Avensys operates to internationally recognised standards, including ISO 9001:2015, ISO 13485:2016, and ISO 14001:2015. Avensys is also an approved supplier on the NHS Shared Business Services (SBS) framework, is one of the NHS Supply Chain’s approved suppliers, and is a member of NHS Commercial Solutions, having been selected for participation in its Managed Equipment & Clinical Service Solutions framework agreement.

Avensys Engineering

Avensys Engineering division maintains and repairs medical devices nationwide for private and NHS hospitals. A national network of engineering locations enables Avensys to provide a high-quality service with short lead time and offers a cost-effective alternative to OEM maintenance contracts. Avensys offer a range of services depending on the level of support you require and provides free and unlimited access to their online database, giving visibility of anything from an individual device’s repair status through to an overview of the health of your device catalogue. Avensys can optimise your capital replacement program by conducting audits, providing the predicted lifecycles of existing assets, and supporting informed capital replacement planning and long-term asset management. Your dedicated account manager is always on hand to answer any questions you have and to ensure that you always receive the best possible service.

Avensys Endoscopy

Avensys’ endoscopy maintenance and repair service covers all makes, models and manufacturers, regardless of age. Avensys’s endoscope workshop offers rapid turnaround, high-quality, best-value repairs for both flexible and rigid endoscopes, as well as surgical cameras. Avensys offering is unique in that their on-site ‘loan scope’ provision provides rapid access to loan endoscopes, meaning that should one of your endoscopes develop a fault, you will have another immediately to hand. This eliminates waiting for replacement scopes and minimises disruption to your service.

If your site experiences an increase in demand for endoscopy services, Avensys offers a flexible endoscope rental service, including processors, light sources, scope guides and stack systems. With highly competitive rates, this service ensures that you can continue to operate at above normal capacity without the financial burden of purchasing equipment outright.

Avensys Dental Engineering Services

Avensys provides nationwide dental engineering services supporting NHS and private dental practices, hospital dental departments, and large dental groups. With a national network of over 90 dental engineers, Avensys delivers rapid-response maintenance and repair services designed to minimise downtime and maintain uninterrupted clinical activity.

Services range from ad-hoc breakdown repairs to fully comprehensive service and maintenance contracts, tailored to the operational needs of individual practices and multi-site organisations. Avensys engineers are multi-skilled and trained across a wide range of dental equipment modalities, enabling a high first-time fix rate and reducing the need for multiple service visits.

A dedicated account management model ensures customers benefit from a single point of contact for service coordination, reporting, and ongoing support. All service activity is recorded within Avensys’ Health Inventory Management System (H-IMS), providing customers with secure access to service records, asset data, and maintenance history.

This integrated engineering model enables Avensys to deliver a consistent, cost-effective, and reliable dental engineering solution, supporting improved equipment uptime, service efficiency, and regulatory compliance.

Avensys Decontamination Engineering Services

Avensys delivers a comprehensive range of decontamination engineering services for NHS and private healthcare providers, supporting standalone equipment, Sterile Services Departments (SSDs), and operating theatres. Services are delivered in line with HTM 01-01 to HTM 01-06 guidance, helping healthcare organisations maintain compliance, operational reliability, and patient safety.

Avensys provides installation, commissioning, calibration, and validation services for a wide range of decontamination equipment, including washer-disinfectors, sterilisers, ultrasonic cleaners, automated endoscope reprocessors (AERs), gas plasma systems, and associated peripheral equipment. Independent consultancy and technical advice are also available to support equipment selection, specification, and project delivery.

Planned preventative maintenance programmes and flexible service contract options are tailored to the operational requirements of each department, helping reduce unplanned downtime and extend equipment lifespan. In addition, Avensys offers

responsive emergency repair support, providing rapid assistance to restore service continuity when equipment fails unexpectedly.

Training and quality system support further strengthen Avensys’ decontamination offering, helping healthcare providers maintain staff competence, support audit

readiness, and embed consistent best practice across sterile services environments. Combined, these services provide a structured, compliant, and dependable engineering solution for decontamination operations.

Avensys Ultrasound Engineering Services

Avensys provides professional ultrasound maintenance, servicing, and repair services to healthcare organisations across the UK, supporting diagnostic reliability, regulatory compliance, and equipment performance.

Services include planned preventative maintenance (PPM), fault diagnosis, and corrective repair support, helping identify potential issues early, preserve image quality, and reduce the risk of unexpected equipment failure. Avensys also offers flexible ultrasound service contracts, tailored to clinical usage, fleet size, and budgetary requirements, delivering predictable service costs and reduced downtime.

Avensys engineers support all major ultrasound system categories, including general diagnostic imaging, women’s health and obstetrics, cardiac and vascular applications, and point-of-care or portable ultrasound systems. With nationwide engineering coverage, Avensys provides responsive local support while maintaining consistent service standards across single and multi-site healthcare environments.

All service activity is recorded within Avensys’ Health Inventory Management System (H-IMS), providing customers with secure access to service history, device records, and asset data, supporting governance, traceability, and long-term asset management.

Equipment Sales & Solutions (ESAS)

ESAS is Avensys's specialist sales division, supplying high-quality new and pre-owned medical equipment to NHS and private healthcare providers. Avensys’s ESAS portfolio covers diagnostic, surgical, endoscopy, patient monitoring and general medical devices from leading manufacturers.

All pre-owned equipment is fully tested, refurbished and certified by Avensys engineers and supplied with a warranty, ensuring reliability, safety and compliance. Combined with competitive pricing, trade-in options and nationwide installation and maintenance support, ESAS provides a trusted, cost-effective and sustainable procurement solution.

Managed Storage

There are many reasons why a hospital may need to store medical equipment. Typically, this may be a result of departmental downsizing, merges or even closures. Recent changes in healthcare service configurations and emergency response planning may result in a surplus of devices that, while requiring storage, may need to be recalled for service on short notice. Should such devices be recalled, it is essential that they are immediately ready for use.

Avensys have provided a managed storage solution for NHS and private hospitals for over 15 years. A 25,000 ft2 climate-controlled warehouse provides perfect storage conditions for medical devices and equipment receives regular mechanical/ electrical/ battery/software checks by a resident team of biomedical engineers to ensure it is patient ready when you have need of it. All equipment stored with Avensys’ Managed Medical Equipment Storage is recorded on the Avensys Health Inventory Management System (H-IMS), a cloud-hosted database to which Avensys’s customers have free 24/7 access. Through H-IMS, clients can view the status of each device, service records, and engineers’ notes. Collection and delivery of equipment, regardless of quantity and volume, can be arranged by Avensys, and can be undertaken on a ‘door to storage’ basis, or ‘ward to storage’ whereby they can collect in bulk from a loading bay or similar, or can undertake the removal of medical devices from in-situ status in a ward environment. Upon recall, delivery back to your hospital will be completed within the agreed timeframe, and, crucially, the equipment will be ready for use. Again, they can deliver to the hospital loading facility or install and commission the equipment to patient-ready status.

Resale Service

Through its ESAS division, Avensys offers an ethical resale route offers an ethical resale route through which to sell your surplus equipment. Multi-channel marketing and a network of contacts means that, with few exceptions, they will generate a higher profit return for your surplus equipment than the more common auction route. they will collect your surplus devices quickly, freeing up space at your location, and the devices are tested by Avensys’s engineers and given a warranty prior to resale, so you can rest assured that the devices are fit for use when sold. This Resale Division also supplies and sources new medical equipment. Whatever your requirements, simply contact Avensys and they will source your equipment from a variety of sources, leveraging their relationships with manufacturers and using our negotiators to ensure you get the best price. A single point of purchase means not having to deal with multiple manufacturers, contracts, or salespeople. They can commission your devices, and should you wish,

they can also maintain and ultimately replace these devices, thus working in partnership with you to optimise your asset management and replacement programme.

Training

Avensys UK Training Ltd provides nationally recognised technical training for clinical engineering and decontamination professionals. Delivered in partnership with the Black Country and Marches Institute of Technology, Avensys offers a comprehensive portfolio of AIM Qualifications and City & Guilds Assured programmes, alongside CPD-certified short courses, supporting professional development, compliance, and career progression.

Training is delivered both at customer sites and at Avensys’ dedicated training facilities, including the purpose-built Mock Hospital at the Institute of Technology. This specialist environment includes simulated theatre, ward, diagnostic imaging, dental and sterile services areas, alongside fully equipped classrooms, enabling immersive, hands-on learning in realistic clinical settings.

Courses range from short professional development programmes, such as Electrical Safety Testing and equipment-specific maintenance courses, through to extended technical training programmes covering device repair, planned preventative maintenance (PPM), equipment operating principles, and applied anatomy and physiology. This blended approach ensures learners develop both theoretical understanding and practical competence.

In addition to structured qualifications, Avensys offers bespoke training solutions, tailored to specific organisational, departmental or equipment-based requirements, following consultation with an Avensys training specialist. This flexible approach enables healthcare providers to align training delivery with operational priorities, workforce development goals, and compliance requirements.

Apprenticeships

Alongside its accredited technical training programmes, Avensys delivers nationally recognised apprenticeships designed to develop highly skilled clinical engineering and decontamination professionals. These programmes combine structured academic learning with hands-on engineering experience within live healthcare environments.

Apprenticeships are delivered in partnership with Dudley College of Technology and the Black Country and Marches Institute of Technology, ensuring consistently high standards of teaching, facilities and learner support. Programmes are designed to meet

the evolving needs of healthcare engineering services while supporting long-term workforce development and succession planning.

Avensys currently offers the following apprenticeship pathways:

Level 2 Healthcare Science Assistant

· Medical / Clinical Engineering Pathway

· Decontamination Science Pathway

· Cardio-Respiratory Pathway

· General Pathway

Level 3 Healthcare Technician

· Engineering Pathway

Level 4 Healthcare Science

· Clinical Engineering Pathway

· Decontamination & Sterilisation Pathway

Apprenticeships are funded through the apprenticeship levy, meaning that for levy-paying organisations, training costs are typically fully funded, while non-levy paying employers usually contribute only a small proportion of the overall cost. This provides a highly cost-effective route to developing technical capability, improving staff retention, and building long-term resilience within clinical engineering and sterile services teams.

Financing

Financing has become an increasingly strategic tool within healthcare procurement. Capital outlay can be spread over multiple years, making it easier to purchase expensive or large quantities of items. As part of this Avensys can also advise on which manufacturers and models best fit your requirements, taking into account product specifications, cost, product lifecycle, and clinician preferences. Our years of experience and vendor-neutral approach ensure your hospital achieves the best value for your needs.

Interested in our services?

Call us on 01562 745 858 or enquire online to see how we can help