Wates Group set to expand ‘FM’ offering

The Wates Group is set to expand its facilities management offering with the launch of Wates Facilities Management (‘Wates FM’) – a new business with expanded nationwide capabilities. Formerly operating as Wates Smartspace FM, Wates FM will build on the company’s existing nationwide portfolio of ‘total facilities management services’ across environments including banking, retail, and healthcare, and will seek opportunities to provide FM support to both private and public sector customers.

Wates FM will become part of Wates’ Property Services division alongside the Group’s Living Space business, which provides planned and responsive repairs for over 500,000 social housing properties. This restructure will allow the two businesses to combine their expertise, improving the service offered to customers.

David Morgan, MD of Wates Living Space, said: “Wates’ continued success is built on the breadth of our in-house capabilities, and our agility in identifying and maximising complementary areas of our business. There is considerable synergy between Wates Living Space and Wates FM, and aligning the two businesses will enable us to significantly enhance our service. Operational efficiency is essential when working with the public sector, and underpins Wates Living Space’s position as a leading UK provider of housing repairs and maintenance. Wates FM will benefit from this emphasis to expand our FM services into the public sector, building on the expert frontline services that our two businesses provide.”

Wates FM currently manages over 350 commercial properties, delivering services including statutory compliance, cleaning, security, catering, porterage, front-of-house, help desks, and computer-aided facilities management (CAFM), and mechanical and electrical and building fabric maintenance, via both site-based and mobile teams.