Seven-year soft FM contract won

Lewisham and Greenwich NHS Trust has awarded ISS Facility Services Healthcare the contract to deliver non-clinical soft FM services across the Trust, after an extensive tender process. The seven-year contract will deliver services to Queen Elizabeth Hospital, University Hospital Lewisham, and the associated community sites. This represents a contract retention for ISS at the Queen Elizabeth Hospital, and will see some 400 staff transfer to ISS from University Lewisham Hospital.

The contract award has enabled both the Trust and ISS to introduce change and innovation ‘across the board’. ISS will invest over £4 m in new equipment and technology, and continue focusing on developing its people through the ISS Academy model, which it says ‘will enable the operational and transformational change’.

The Trust’s CEO, Ben Travis, said: “We involved staff and the public in the tendering process over the last year, to ensure that the new contract for these services meets our needs. We are excited about working with ISS, and about the range of improvements it will be introducing.”  ‘New and exciting elements’ will include an on-site Training Academy, to fully train new employees before they start their new patient-facing roles.

ISS will provide services including patient and retail catering, healthcare cleaning, window cleaning and pest control, portering and mailroom, linen and laundry, accommodation management, waste management, and helpdesk and switchboard.