From referral and booking to discharge and recovery, artificial intelligence (AI) is helping NHS Trusts create safer, more efficient and connected patient journeys. John Clarke, head of Client Solutions – Health at Netcall, explores the practical ways AI and automation are improving care.
Every point in the patient journey is under pressure. From lengthy waiting lists to strained discharge processes, the NHS is being asked to do more with less — while still maintaining safe, high-quality care. The urgency for change has never been greater.
The NHS's 10 Year Plan, now in its implementation phase, set out a vision for care that is more personalised, preventative and digitally enabled. Central to that vision is the use of technology to improve patient flow — ensuring people are seen faster, supported more effectively, and discharged safely.
AI and low-code automation aren't futuristic concepts in this context — they are practical tools that help deliver on the commitments outlined in the plan. When embedded properly, they offer staff better insight, streamline routine tasks, and ensure patients experience smoother transitions throughout their care.
Log in or register FREE to read the rest
This story is Premium Content and is only available to registered users. Please log in at the top of the page to view the full text.
If you don't already have an account, please register with us completely free of charge.
