Critical government services provider Serco has successfully retained its facilities management contract at Norfolk and Norwich University Hospital (NNUH).
The renewed agreement has a total value of more than £270m over the next 10 years. Serco has delivered critical services at NNUH for 25 years, providing comprehensive support for the hospital’s daily operations, including contract management, catering, laundry, waste management, security, car parking, and grounds maintenance.
Under the contract, Serco will use risk management and workflow software tools to drive efficiency in task allocation in portering and cleaning, to improve productivity and responsiveness. Hard FM services are already provided by Serco at the site, and these two engagements will be aligned, extending Serco’s integrated service delivery at NNUH through to January 2037.
As part of Serco's commitment to developing people through Earn and Learn pathways, 42 colleagues at NNUH are taking part in an apprenticeship course and young people with learning disabilities or autism spectrum condition are being supported through the ‘Work Matters’ initiative. Run by the NHS and in partnership with Serco, it encourages people to participate in work placements and find sustainable employment with Serco. Since 2011,144 young people have taken part in the programme.
Serco Group chief executive Anthony Kirby said: “I am extremely proud of the role Serco has played delivering critical services at NNUH for the last 25 years, which I have seen first-hand. My sincere thanks go to our exceptional colleagues involved in delivering for patients across the hospital estate, whose dedication, care, and compassion have a positive and lasting impact.”
Linda Martin, director of estates & facilities at NNUH, commented: “Following a competitive process, we were delighted to offer the contract to Serco and are looking forward to building on our existing relationship to deliver a full suite of services for our staff, patients, and visitors that enhance their experience of our hospital.”
